Terms and Conditions of Sale

About Us

Better Mobility are a UK distributor of quality, value for money products. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@bettermobility.co.uk.

Our Contact details:

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Ordering from a care home, or for the NHS?

To place an order please send Purchase Order including invoicing details to:

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The showroom difference...

At Better Mobility, we have years of experience with mobility aids, and keep up to date on all the latest products and improvements. There are many different items available to help you regain your independence - we hope you enjoy browsing our online shop to see just some of what is available. While we are constantly adding and updating products on the site, there are thousands more available. We encourage you to call us to discuss your needs whether you don't see quite what you're after here, or just want more information on a product you're looking at.

At Better Mobility, we are a reputable company with a well stocked showroom, who wants to see you get what's right for you, and to help you achieve the most independance possible. Our business has grown immensely since we started, and we are very proud to admit, it is directly due to the "word of mouth" recommendations from our customers.

We will never make un-proven claims about being the UK's "number one", "biggest", "cheapest" or "leading online" supplier of mobility equipment. There are already enough companies doing that.

What we will say, is that we promise to offer good, sound advice, and professional service, with good prices as well. Whether you choose to purchase a product online from us or choose to come into our showroom you will pay the same price, and get the same great service.

Check out our range of quality products, including electric mobility scooters, powerchairs, self propelling and transit wheelchairs, and daily living aids to help make your life more independent.

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Making A Purchase

Placing an order or making an enquiry could not be easier. Just browse our Online Catalogue and select the quantity of each product you require from each page and put them into the shopping cart by clicking the button adjacent to the product or, in some cases, at the foot of the page. After you have finished your selection, click "Checkout" and you will be asked for a few details that we need to be able to complete your request.

Your online "receipt" and automated email are not an order acceptance; we will formally confirm your request by a subsequent e-mail or phone and agree any delivery details with you. If you are an existing account holder your order will be shipped at your usual prices and payment terms.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

IMPORTANT: For all transactions paid for using Visa Credit, MasterCard or Amex, there is a £1.00 handling fee up to £250.00. Transactions above this amount will be subject to a 2.5% card handling fee. This does not apply to switch, maestro, visa debit, MasterCard debit, electron, delta, or solo cards. This charge will be added as appropriate when we process your order and will NOT show in your shopping basket, during the checkout process, or in automated emails relating to your order.

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Shipping And Handling

We'll despatch your order within 24 hours if we have the products you have selected in stock, we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.

We only sell to customers in the UK

If you have any specific delivery instructions (ie: boxes only, no pallets) please let us know and we will do all we can to accommodate them.

All goods are carefully packed and shipped as soon as they are available to fulfil your order.

Delivery Charges

We do not operate a minimum order policy, you order what you want - no more, no less. We offer free delivery on all orders over £50 ex. VAT in value, below this value we will charge £7.95 for delivery.

Deliveries to non-mainland UK destinations may incurr additional delivery fees to those shown in the shopping basket and on online receipts and automated emails. Delivery to Northern Ireland will incur an extra charge of £40 in addition to the normal shipping charge shown in the shopping basket and on online receipts and automated emails.

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Delivery Schedule

In most cases we are able to deliver mobility products and living aids within 14 days (many within 5 days). However, due to the nature of mobility products and living aids, some specialist items are produced to order. Therefore, it is advisable for you to contact us before placing your order so that we can give you an approximate delivery date. When a mobility product or living aid is ready for despatch we will normally contact you to let you know when it will be delivered to you.

Back Orders

If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.

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Tax Charges

VAT at the current rate applies to all orders dispatched for delivery within the UK and will also be charged on any EU order where we do not have the customer's VAT number.

Claiming VAT Exemption

If you believe you are exempt from VAT due to having charitable status or on medical grounds you may claim exemption during the checkout process. HM Revenue and Customs require us to keep on file a signed VAT exemption form, which you can download and print from our website. Initially the VAT will be charged to your order, however it will be refunded by us immediately upon receipt of your signed VAT form in the post. For orders being paid by cheque or postal order, please include the signed VAT form with your payment, and no VAT will be charged.

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Credit Card Security

Payments made online are taken via SagePay. Better Mobility Ltd. will never see your bank or credit card details when you pay online.

If not paying online we will contact you, or you may phone us, to arrange payment and delivery. We do take credit card payments over the phone, otherwise cleared cheque prior to shipment.

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Guarantee

We guarantee that you will enjoy the quality, service and value offered by Better Mobility to you.

General warranty exclusions:

- Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt) , motor bushes, normal battery degradation, wheelchair brake adjustment, circuit breaker resetting, resetting user-induced problems on riser-recliners - cleared by disconnecting/re-connecting hand control etc.. Where call-outs occur for such items the purchaser will remain liable for the call-out, parts and labour costs. However, we will do our utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributable to a lack of user familiarity and can often be overcome with some simple fault diagnosis and guidance on the phone.

- Damage attributable to misuse or accident for which we cannot be deemed responsible.

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Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01442 768 797 or fax us on 01442 768 783 or write to us at:

Better Mobility Ltd.
12 Henry Wells Square
Off Aycliffe Drive, Grovehill
Hemel Hempstead
Hertfordshire
HP2 6BJ
United Kingdom

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Privacy Policy

The Information We Need and How We Use It

Better Mobility do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may "un-subscribe" at any time - just send an email to EMAIL. Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Cookies are not used on this shopping site.

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Returns Policy

Your right to Cancel

As part of the conditions of sale customers are required to inspect all goods on receipt and are to annotate the Courier's documentation with details of damage to either the packaging or the goods themselves. Where this is not done, and the Courier subsequently disputes liability, then Better Mobility will not be responsible for the costs associated with repair or replacement. In all cases, damage to goods is to be reported to Better Mobility at the earliest opportunity.

When you buy from us you have a cooling off period of seven days from the day you receive the goods. If for any reason you are not satisfied with the product(s) you have bought from us, please contact us within 7 days of receipt. You must return the goods to Better Mobility in the original packaging and condition within 14 days of receipt. Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 30 days of the receipt of your returned order.

You will remain liable for the actual carriage costs incurred by Better Mobility for both the issue and possibly the return of the goods (see below). To claim under these terms the mobility product must be unused, in the original undamaged packaging and the product must not be damaged in any way.

Mobility products that are specifically tailored to the individual and/or ordered in specifically for you are excluded e.g. rise & recline chairs in a size/fabric of your choice, special order wheelchairs made to your specific requirements etc. Please note we cannot take returns of any Bathing / Toileting / Incontinence aid due to cross contamination risks.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you would like, Better Mobility can arrange collection of the product for you, and the cost will be deducted from any refund given. For faulty items please contact Better Mobility to arrange collection free of charge. If you do not contact us for collection of faulty products, the cost of the carriage will not be refunded to you.

To return any products to us, please:

1. Make sure to tell us whether you want an Exchange or Refund.
2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:

Better Mobility
12 Henry Wells Square
Off Aycliffe Drive
Grovehill
Hemel Hempstead
Hertfordshire
HP2 6BJ
United Kingdom

Better Mobility complies fully with the Consumer Protection (Distance Selling) Regulations 2000.